Terms and Conditions
These Terms and Conditions govern your use of our platform and every service we make available to registered players. By creating an account with us, you confirm that you accept these terms in full and agree to be bound by them for as long as your account remains active. We operate under licensing issued by the Anjouan Gaming Authority, Union of Comoros, Licence No. ALSI-152406026-FI2, and we structure our services to meet the standards expected of a regulated gaming operator.
We reserve the right to update these terms periodically to reflect changes in our services, regulatory requirements, or operational practices. Where changes are material, we will take reasonable steps to notify registered players through our platform. Continued use of our services after any update constitutes acceptance of the revised terms. If you disagree with a change, your option is to close your account before it takes effect.
Account opening and eligibility
When you open an account with us, you confirm that you are at least 18 years old and legally permitted to participate in online gambling within your jurisdiction. Each player may hold only one account. Duplicate accounts, whether created deliberately or by accident, may be closed and any associated funds withheld pending review.
We ask that the information provided during registration is accurate, current, and belongs to the person opening the account. Accounts registered using false details, third-party information, or incomplete data may be suspended until the discrepancy is resolved. We reserve the right to refuse registration or close an account at our discretion where eligibility cannot be confirmed.
KYC and identity verification
Account verification exists to protect both our platform and our players from fraud, underage access, and misuse of financial systems. We may request verification documents at any point, not only before a first withdrawal, and we ask that players respond promptly when this happens.
Typical documents we may request include:
- Government-issued photo identification
- Proof of residential address dated within the last three months
- Payment method confirmation, such as a card photo or bank statement
Failure to complete verification when requested may result in withdrawal delays, account restrictions, or closure. We do not consider this an inconvenience but a necessary safeguard for everyone using our services.
Account security and password confidentiality
All users must keep their login credentials confidential and avoid sharing account access with anyone else. You are responsible for any activity that occurs under your login details, whether or not you personally authorised it. If you suspect unauthorised access, you should contact our support team straight away.
We employ reasonable technical safeguards to protect account data, though no system can guarantee absolute security. We ask that players choose strong passwords and update them periodically. Where we detect suspicious login activity, we reserve the right to freeze an account temporarily while we investigate.
Deposits and account funding
Our policy is clear: deposits must come from a payment method registered in the account holder's own name. We do not accept funds from third parties, and any deposit identified as originating from another person may be reversed, with the account placed under review.
Minimum and maximum deposit limits vary by payment method and are displayed at the point of transaction. Processing times depend on the provider used, though most deposits reflect in your balance within minutes. We do not charge our own deposit fees, though your bank or payment provider might apply one independently.
Withdrawal procedures and verification
Under our licensing obligations, withdrawals are only processed once a player's identity and payment details have been successfully verified. Funds are typically returned to the original deposit method where possible, which helps reduce the risk of fraud.
Withdrawal requests are reviewed for compliance with our terms, including wagering conditions tied to any active bonus. Processing times vary depending on the payment method and the volume of verification required. We reserve the right to request additional information before releasing larger withdrawal amounts, particularly where account activity appears unusual.
Bonus rules and wagering requirements
Bonus terms are in place because promotional funds carry conditions that protect fair use of our offers. Each bonus comes with its own wagering requirement, expiry period, and eligible game contribution rate, all of which are listed on the relevant promotion page.
Bonus abuse, including the use of multiple accounts, coordinated betting patterns designed to minimise risk, or exploitation of promotional errors, may lead to forfeiture of winnings and restrictions on future offers. We review bonus activity regularly, and where misuse is identified, we reserve the right to void related bonus funds and any winnings generated from them.
Inactive and dormant accounts
Our policy treats an account as inactive after a defined period without login activity, typically several months, and dormant after a longer period of continued non-use. We may apply an inactivity fee to dormant accounts holding a balance, deducted on a periodic basis as outlined in our fee schedule.
We will attempt to notify players before dormancy fees apply, using the contact details held on file. Players can reactivate a dormant account at any time by logging in and completing any outstanding verification steps. Unclaimed balances remain the property of the account holder, subject to applicable limitation periods.
Game fairness and RNG systems
We want to be clear about how fairness is maintained across our game library. All games offered through our platform use random number generator technology supplied and tested by independent, licensed game providers. We do not manipulate individual game outcomes.
Return-to-player percentages are set by the game developers and disclosed within each game's information panel. These figures represent long-term theoretical averages rather than guarantees for any single session. We cannot promise specific results, and no form of play guarantees winnings.
Prohibited conduct and fraudulent activity
All users must refrain from activity that undermines the integrity of our platform or harms other players. This includes but is not limited to:
- Using bots, scripts, or automated betting tools
- Colluding with other players to gain unfair advantage
- Exploiting software errors or payment glitches
- Providing false identity or financial information
Where fraudulent or prohibited activity is identified, we reserve the right to suspend the account involved, void related winnings, and withhold funds pending investigation. Serious cases may be reported to relevant authorities.
Responsible gambling and self-exclusion
When you use our services, you have access to a range of tools designed to help you stay in control of your play. These include deposit limits, time-out periods, and self-exclusion options that can be activated directly through your account settings.
Self-exclusion requests are honoured for the duration selected and cannot be reversed early, even at the player's request, as this protects the purpose of the tool. We encourage anyone concerned about their gambling habits to reach out to GamCare or the National Gambling Helpline on 0808 8020 133 for independent support.
Complaints and dispute resolution
Our support team handles complaints through a structured internal process, and we aim to resolve the majority of issues within a reasonable timeframe. Players should first raise any concern through our support channels so we have the opportunity to investigate.
Where a complaint cannot be resolved internally to the player's satisfaction, it may be escalated to an independent dispute resolution service, details of which are available on request. We keep records of all complaints received as part of our ongoing compliance obligations.
Intellectual property rights
Under applicable intellectual property law, all content found on our platform, including logos, graphics, game assets, and written material, remains the property of our company or our licensed partners. Nothing on this site grants you ownership rights over that content.
Players may not reproduce, distribute, or modify any part of our platform without prior written permission. Unauthorised use of our branding or content may result in legal action, in addition to account restrictions where the user is a registered player.
Anti-money laundering policy
Account verification exists partly to support our anti-money laundering obligations, which we take seriously as part of our licensing commitments. We monitor transaction patterns for signs of structuring, layering, or other activity inconsistent with normal play.
Where suspicious activity is identified, we reserve the right to pause an account, request source-of-funds documentation, and report findings to relevant authorities where required by law. Players are expected to cooperate fully with any such request, as failure to do so may result in permanent account closure.
Voluntary account closure
When you decide our services are no longer for you, closing your account is straightforward and can be requested through your account settings or by contacting our support team directly. We process closure requests promptly once identity has been confirmed.
Any remaining balance is returned using the verified payment method on file, subject to standard withdrawal checks. Reopening a closed account may require repeating identity verification, depending on how long the account has been inactive.
Governing law and jurisdiction
These terms are governed by the laws applicable to our licensing jurisdiction under the Anjouan Gaming Authority, Union of Comoros. Where mandatory consumer protections apply under the laws of England and Wales, Scotland, or Northern Ireland, nothing in these terms is intended to limit those rights.
Any dispute arising from your use of our services will first be addressed through our internal complaints process, followed by independent dispute resolution where applicable. We approach every case with the intention of reaching a fair outcome for both parties.
Responsible gambling disclaimer
Our services are intended for players aged 18 and over. Gambling should always be treated as entertainment, not as a way to make money, and we encourage every player to set limits that suit their personal circumstances. If gambling stops being fun or starts affecting your daily life, support is available through GamCare, BeGambleAware, or the National Gambling Helpline on 0808 8020 133. You're never alone in asking for help.