Privacy Policy
At Wildies, protecting your personal data is something we take seriously, not as a tick-box exercise but as part of how we operate every day. This policy explains what information we collect, why we collect it, and what choices you have. It applies to everyone who registers an account, browses our site, or uses any of our services.
1. Nature and scope of personal data collected
Because we need to verify your identity and provide our services lawfully, we collect certain categories of personal data when you interact with our platform. This isn't data collection for its own sake — each category serves a specific registration, payment, or compliance function. Some information comes directly from you, while other data is generated automatically as you use our site.
The categories we collect include the following.
- Identity details such as your full name, date of birth, and government-issued identification
- Contact information including postal address, phone number, and registered email
- Payment and financial data linked to deposits, withdrawals, and transaction history
- Account activity data, including login records, gameplay history, and preferences
- Technical information such as IP address, device type, and browser details
- Communication records from customer support interactions
2. Purposes and objectives of data processing
Under GDPR, we're required to have a clear and lawful basis before processing any personal data. We don't collect information speculatively — every piece of data we hold supports a defined purpose connected to running our platform safely and legally.
We process your data for several reasons. This includes verifying your age and identity, preventing fraud, meeting anti-money laundering obligations, and making sure transactions run smoothly. It also allows us to personalise your experience and respond quickly when you contact our support team.
- Account registration and identity verification
- Processing deposits, withdrawals, and bonus eligibility
- Fraud prevention and anti-money laundering checks
- Meeting regulatory and legal reporting obligations
- Improving platform performance and customer support
- Sending account-related and service communications
You always retain control over marketing communications, which require your separate consent.
3. Security measures and technical integrity
Given the sensitivity of financial and identity data, we apply layered technical and organisational safeguards across our infrastructure. Encryption protocols protect data in transit and at rest, and access to personal information is restricted to staff who need it to perform their role. We conduct regular reviews of our systems to identify and address vulnerabilities before they become a problem.
Our security framework includes firewalls, monitored access logs, and secure payment processing partners who meet industry standards. Staff receive training on data handling procedures, and we maintain incident response protocols should any issue arise. No system is entirely without risk, which is why we treat security as an ongoing process rather than a fixed state.
We review these measures periodically to keep pace with evolving threats and regulatory expectations.
4. Sharing information with third parties
Running an online casino involves working with specialist partners, and some personal data is necessarily shared with them. We don't sell personal data, and any sharing that does occur is governed by contractual obligations requiring the same standard of protection we apply ourselves.
The categories of third parties we may share data with are limited to those genuinely needed for our operations.
- Payment processors and banking partners handling deposits and withdrawals
- Identity verification and anti-fraud service providers
- Regulatory bodies and law enforcement where legally required
- IT infrastructure and hosting providers supporting our platform
- Marketing and analytics partners, where you've given consent
Each partner is bound by data processing agreements consistent with GDPR requirements, and we don't permit onward sharing beyond the agreed purpose.
5. Cookie management and similar technologies
When you visit our site, small files called cookies are stored on your device to help our platform function correctly. Some cookies are essential for things like keeping you logged in, while others help us understand how players use our site so we can improve it.
You can manage cookie preferences through your browser settings at any time, including disabling non-essential cookies. Doing so may affect certain features, though core account functions will continue to work. We don't use cookies to track you across unrelated third-party sites for advertising purposes without your consent.
6. Data retention period
We retain personal data only for as long as necessary to fulfil the purposes it was collected for. Financial and identity records are generally kept for the period required by gambling and anti-money laundering regulations, which can extend beyond account closure.
Once retention periods expire and there's no further legal obligation to retain your data, we securely delete or anonymise it. Where you close your account, certain records may still need to be kept temporarily to meet audit and regulatory requirements.
7. User rights over their data
Your data belongs to you, and GDPR gives you specific rights to control how it's used. We want these rights to be genuinely accessible, not buried behind complicated processes.
You can exercise the following rights at any time, subject to applicable legal exceptions.
- Right of access to the personal data we hold about you
- Right to rectification of inaccurate or incomplete data
- Right to erasure of your data where legally permitted
- Right to object to certain types of processing
- Right to data portability in a structured, commonly used format
We respond to verified requests within the timeframes set out under applicable data protection law.
8. International data transfers
Because some of our service providers operate outside the United Kingdom and European Economic Area, personal data may occasionally be transferred internationally. This happens only where necessary for processing payments, hosting infrastructure, or regulatory compliance.
Where data is transferred internationally, we rely on recognised legal mechanisms such as standard contractual clauses to ensure an equivalent level of protection applies. We assess our partners' data protection standards before any transfer takes place.
9. Privacy policy updates
We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations.
Where changes are significant, we'll notify registered players through our platform or by email before the update takes effect. Continued use of our services after an update constitutes acceptance of the revised policy, so we'd encourage you to review this page periodically.
10. Contact information
If you have questions about this policy or how we handle your personal data, you can reach our data protection team through the contact options available on our platform. We aim to address privacy enquiries promptly and transparently.
Wildies operates under licence 8048/JAZ, registered in Curaçao, and processes personal data in accordance with applicable data protection law, including GDPR where relevant to our players.
Responsible gambling
Gambling should always be an enjoyable form of entertainment, not a source of financial or personal difficulty. If you feel your gambling is becoming a problem, free and confidential support is available through the National Gambling Helpline on 0808 8020 133.
Wildies is intended for use by players aged 18 and over only.