Contact and Support at Wildies
How do we get in touch with your support team?
We offer live chat and email support directly through our platform, with live chat typically connecting you to an agent within a couple of minutes. Our support team handles everything from account queries to payment questions, so you shouldn't need to go elsewhere for help.
What hours is support available?
Our live chat runs around the clock, every day of the year. Email queries are usually answered within a few hours, though more complex account issues can take a little longer to resolve properly.
Can we contact you if we're outside the UK?
Yes, our support channels are available to players wherever you're accessing our platform from, provided your account is in good standing. The same response times apply regardless of your location.
Do you offer phone support?
We don't currently provide a dedicated phone line. Live chat tends to be faster for most queries, and our agents can escalate anything that needs deeper investigation.
What should we include when raising a support ticket?
Include your username, a brief description of the issue, and any relevant transaction or game reference numbers. This helps our team resolve things on the first response rather than going back and forth.
Casino Games and Fairness
Are the games on our platform fair?
Every slot and table game we offer runs on certified random number generation, tested by independent auditors before it goes live. This applies across our entire game library, not just select titles.
Which game providers do we work with?
We partner with a range of established studios covering slots, table games, and live dealer tables. New titles are added regularly, so the library keeps evolving rather than staying static.
Can we check the return-to-player percentage before playing?
Yes. RTP information sits within each game's info panel, usually accessible via a small icon on the game screen itself. We'd always recommend checking this before placing larger stakes.
Do you offer demo versions of games?
Most slots can be played in demo mode without registering an account. This gives you a feel for volatility and bonus features before wagering real money.
What happens if a game malfunctions mid-session?
If a technical fault occurs, any affected round is voided and funds are returned to your balance. We log every incident and investigate it with the relevant game provider to confirm what went wrong.
Payments, Deposits, and Withdrawals
Which payment methods do we accept?
We support a mix of cards, e-wallets, and select cryptocurrency options, depending on what's available in your region. Deposit limits and processing times vary slightly by method.
How long do withdrawals take to process?
Withdrawal processing generally takes between a few hours and a couple of days, depending on the method chosen and whether verification is complete. E-wallets tend to move faster than card withdrawals.
Is there a minimum deposit amount?
Yes, minimum deposits are typically modest and displayed clearly on the cashier page before you confirm a transaction. This lets you plan your budget without any surprises.
Do you charge fees on deposits or withdrawals?
We don't apply our own fees on standard transactions. That said, your bank or payment provider may apply charges on their end, so it's worth checking with them directly.
What happens if a withdrawal is delayed?
Delays usually come down to pending verification or a backlog at the payment provider. Our support team can check the status for you and flag anything that needs manual review.
Bonuses and Promotions
How do we claim a welcome offer?
New offers are usually applied automatically on your first qualifying deposit, or through a simple opt-in on the promotions page. Full terms, including wagering requirements, sit alongside each offer.
What are wagering requirements?
This is the amount you need to wager before bonus funds convert to withdrawable cash. Requirements differ between promotions, so it's worth reading the specific terms attached to each one.
Do all games contribute equally to wagering?
No. Slots generally contribute fully, while table games and live dealer titles often contribute at a reduced rate. This is detailed in the bonus terms before you opt in.
Can we run multiple bonuses at once?
Typically, only one active bonus can be applied to your account at a time. This keeps wagering tracking straightforward and avoids confusion over which offer applies to which deposit.
What happens if we don't meet the wagering requirement?
If the requirement isn't met within the stated timeframe, the bonus and any associated winnings are removed from the account. Deposited funds you've added yourself remain unaffected.
Technical Assistance
Why is the site running slowly on our device?
This is often down to browser cache, an unstable connection, or an outdated app version. Clearing your cache or switching browsers usually resolves it quickly.
Which browsers work best with our platform?
We recommend the latest versions of Chrome, Safari, or Firefox for the smoothest experience. Older browser versions can sometimes cause display issues with live dealer games.
What do we do if a game won't load?
Try refreshing the page first, then check your internet connection. If the problem persists, our support team can check whether it's a wider issue affecting other players too.
Do you have a dedicated app?
We don't require a separate app download. Our platform is built to run directly through your mobile browser, which keeps things simple and avoids storage issues on your device.
Why does our account show an error message when logging in?
This can happen after a password reset, a security flag, or simply a session timeout. Clearing cookies and logging in again resolves most cases, otherwise our team can look into it directly.
Account Management
How do we create an account with us?
Registration takes a few minutes and requires basic personal details along with a valid email address. Once submitted, you'll receive a confirmation link to activate your account.
Can we change our registered details later?
Minor details like your address or phone number can be updated directly from your account settings. Changes to your name or date of birth require a quick check with our support team for security reasons.
What if we forget our password?
Use the password reset link on the login page, which sends a secure reset email to your registered address. This usually takes just a couple of minutes to complete.
Can we close our account?
Yes, you can request account closure at any time through support or your account settings. We'll confirm the closure and clear any pending transactions before finalising it.
Can we hold more than one account?
No, our terms allow one account per player per household. Duplicate accounts may be suspended while we review the situation, which protects both you and the integrity of our platform.
Verification and KYC
Why do we need to verify our identity?
Verification confirms you're the account holder and meets the licensing obligations we operate under. It also protects your withdrawals from being intercepted by anyone else.
What documents are typically requested?
We usually ask for a government-issued ID, a proof of address dated within the last three months, and occasionally a payment method confirmation. The exact documents depend on your account activity.
How long does verification take?
Most submissions are reviewed within 24 to 48 hours. Uploading clear, unedited documents the first time round helps avoid unnecessary delays.
When should we expect to verify our account?
Verification is usually requested before your first withdrawal or once certain deposit thresholds are reached. Completing it early means your first payout isn't held up unnecessarily.
What happens if our documents are rejected?
Our team will explain exactly why a document didn't pass and what's needed instead. This is usually something simple, like a blurred photo or an expired ID.
We operate under a licence issued by the Anjouan Gaming Authority (AOFA), Comoros, licence number ALSI-152406026-FI2, and we're committed to providing a transparent and responsible gaming environment. Gambling should always stay enjoyable rather than a source of stress, and we encourage all players to set deposit limits, take regular breaks, and use self-exclusion tools where needed. If you're concerned about your gambling habits, free and confidential support is available through GamCare and the National Gambling Helpline on 0808 8020 133. Our platform is intended for players aged 18 and over only.